Contact information

Contact Us — Eilli Box

Have a question about your order, a product, or just need help with something on our site? We’re here to help. The fastest way to reach us is by email at support@eillishpops.com. When you contact us, please include your full name, order number (if you have one), and a brief description of your issue or question so we can assist you as quickly as possible. Our support team typically replies within 24–48 business hours, Monday through Friday. If you’re messaging about tracking or delivery, please double-check your tracking link before reaching out, as many common questions can be answered there. For issues with damaged or defective items, please attach clear photos or videos of the problem so we can review and resolve it for you. By contacting us, you agree that our team may use the information you provide (such as your email and order details) to look up your order, troubleshoot issues, and respond to your request. We appreciate your patience and will always do our best to make sure your experience with Eilli Box is smooth and simple. For all support-related questions, business inquiries, or feedback, please email support@eillishpops.com and we’ll get back to you as soon as we can.