Refund & Return Policy — Eilli Box

At Eilli Box, all sales are final. We do not offer refunds, returns, or exchanges for change of mind, ordering mistakes, or buyer’s remorse. Once an order is placed, it cannot be canceled or refunded unless the item arrives damaged or defective. If your product arrives broken, damaged, or defective, you must contact us within 7 days of delivery and provide your order number along with clear photo or video evidence of the issue. After verifying the problem, we will provide either a replacement or a full refund to your original payment method. If your package is marked as delivered but you did not receive it, please check with neighbors, family members, and your local post office, as Eilli Box is not responsible for packages confirmed as delivered by the carrier. If a package is lost in transit and never marked as delivered, we will assist you and issue a replacement or refund once confirmed by the shipping provider. Customers are fully responsible for entering the correct shipping address during checkout; if an incorrect address is provided and the order ships, we are unable to refund or replace the order. If a return is approved due to damage or defect, the item must be unused and in its original packaging, and unauthorized returns will not be accepted. Refunds, once approved, are processed within 3–7 business days, although processing times may vary depending on your bank. For any issues regarding damaged or defective items, please contact us at [your email], and include your order number so we can assist you as quickly as possible.