Shipping Policy — Eilli Box

At Eilli Box, we work hard to ensure your order arrives safely and on time. All orders require 1–2 business days for processing before shipment. Once your order has been processed and handed to the carrier, the estimated delivery time is 5–8 business days. These timeframes do not include weekends or holidays. Shipping times may vary depending on carrier performance, weather conditions, or other factors outside of our control. After your order ships, you will receive a tracking number sent to the email you provided at checkout, allowing you to monitor your package’s journey. Please note that once a package is marked as delivered by the carrier, Eilli Box is no longer responsible for lost or stolen packages. If an incorrect address is entered at checkout, we cannot guarantee the package will be delivered, and we are not able to issue refunds for orders shipped to an incorrect address. It is the customer’s responsibility to ensure that all shipping information is accurate before completing the purchase. Orders cannot be canceled once they have been processed or shipped. If your package is delayed beyond the estimated window, we recommend monitoring your tracking link and contacting the carrier directly, as they will have the most up-to-date information. For any issues concerning shipment delays or delivery irregularities, you may contact our support team at [your email], and we will do our best to assist you.